Customer care
A conversation starts here.
Choosing a piece, checking a detail or following up on an order? Tell us what you need.
Write to us.
Useful answers
Before you ask.
When will my order ship?
Check the dispatch estimate on the individual product. Made-to-order and preorder pieces have their own lead time. If timing matters, contact us before placing an order.
Where do you deliver?
Checkout supports: United Kingdom, United States, Canada, Australia, Germany, France, Italy, Spain, Netherlands, Sweden, Denmark, Norway and Ireland. Review your address and delivery details before payment.
How do I choose my size?
Use the measurements and fit notes for the specific product. Sizes can vary between styles. Send us the product name and the measurements you would like help with.
Can I buy a design preview?
Design previews show the direction of the brand. They are not yet for sale. Available products are listed separately in the shop.
How do returns work?
Request a return within 30 days of delivery. Conditions and exclusions apply. Contact us with your order reference before sending an item back. See Shipping & returns for the full conditions.