Shipping & Returns

Made to order

Most Saforne pieces are handcrafted after an order is placed. Production normally takes 2–3 weeks before dispatch. Bespoke work may require longer; any different estimate will be confirmed with you.

Delivery

• —Tracking details are emailed after dispatch.
• —Estimated transit is 2–5 business days within the UK and 5–10 business days internationally.
• —Delivery estimates can change because of customs, carrier disruption or remote destinations.
• —The delivery address cannot normally be changed after dispatch.

Duties and taxes

Prices and checkout charges should be reviewed before payment. International recipients may be responsible for import duties, taxes or brokerage charges imposed by their destination country unless checkout explicitly states otherwise.

Returns

• —Contact hello@saforne.com within 30 days of delivery before returning an item.
• —Standard items must be unused, unworn and returned with their original packaging and accessories.
• —Personalised, monogrammed, bespoke and made-to-measure pieces cannot be returned unless faulty.
• —Return shipping and any applicable duties are the customer’s responsibility unless an item is faulty or incorrect.

Refunds and exchanges

Returned goods are inspected before a refund or exchange is approved. Approved refunds are sent to the original payment method; banking times vary. Original expedited delivery charges are not refundable unless required by law.

Faults or transit damage

Photograph the product and packaging and contact us promptly. Keep all packaging until the claim is resolved. Your statutory consumer rights are not affected.